Refund and Return Policy

Refund Policy
If you have made online pre-payment/card payment against your order, and there are product/s which is/are not available in stock, we will offer you product replacement options within the same price range. If for any reason, you decline to take product replacements, then the order will be canceled and we will start the refund process. Please make sure to make your refund request by calling our Customer Service on+8801786552360. (between 9 am – 6 pm every day). Okpapa will retain full right over the refund payment medium, given that it reaches you incorrect amount. The refund process will usually take approximately 10 banking days to complete from the refund request date. That means you will receive your refund within 10 banking days of conveying the refund request through our Customer Service helpline.

Return Policy
The following are the conditions for product returns:

  • Customers can return the grocery products within the same day from the purchase date; only if the defective product is delivered.
  • Perishable products such as vegetables, meat. mutton, chicken, duck, turkey, fishes, eggs, milk, rice are not returnable after delivery which is received by the customer and accepted.
  • We encourage our customers to cross check each and every item while the delivery man is present at your premises. Any claim regarding replacement or Return or Refund issue should be final before our delivery man during delivery time. After leaving your premises, Okpapa authority will not liable for any future claim.
  • After customer consent or signature at the delivery slip; Okpapa has the right to cancel any refund or return request.
  • Customers can return the products such as Mobile, Kitchen appliance, Electronic gadgets within 2 days from purchase date.
  • If a product found broken, unwrapped or used; then the customer must inform the customer Service immediately after receiving it.
  • For device related issue the warranty policy/ terms and conditions of the concerned company/brand/third party will be applicable. In this case, Okpapa will have no liability.
  • The product must be unused, unwashed and without any flaws.
  • The product must include the original tags, user manual, warranty cards, freebies and/or accessories.
  • The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Okpapa packaging, it must be returned in the same condition with the return shipping label attached.
  • We encourage our customers to cross check each and every items while the delivery man is present at your premises, if the customer is not receiving the products then the responsible person who is receiving the product is responsible to give signature at the delivery slip.
  • If the product price and website price is mismatched/excess price, we request you to notify us within 24 hours from the receiving time.
  • The customer must contact the Customer Service on +8801786552360. (between 9 am – 5 pm every day) for any kind of return if required.
  • Okpapa has all the rights to decide to give return or refund for any kind of request.
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