Personal Identification Information
- Information customers give us:
We may collect personal identification information from users in different ways, like, when users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connects with other activities, services, features or resources we have on our site.
- What kind of information:
Users may be asked for, name, email address, mailing address, phone number, debit/credit card information etc. when required. Whenever the users interact with our website we get information like their browser names, device type, the means of connection with our site, their internet connection details, their location, and other similar information.
- Automatic Information (Cookies):
- E-mail Communications:
We get the user’s email addresses when they place an order through our website. We send our newsletter and different offers according to the customer profile to them. If the user does not want to receive e-mail or other mail from us, they can unsubscribe easily.
If you have already made a payment twice for your single purchase, then please contact your bank to reverse the payment or cancel the payment as in Okpapa we have no control or access to your payments. Your payment related information is also kept secret to us from the bank. During the payment process, if you get disconnected then please contact your bank to ensure if the payment went through or not, if not then please make the payment again.
How we use this information?
Okpapa collects and uses Users personal information for the following purposes:
- To improve customer service:
Your information helps us to more effectively respond to your customer service requests and support needs.
- To improve our Site:
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions:
We may use the information users provide only to respond to their product requests. We do not share this information with anyone else except to the extent necessary to provide the service.
- To send periodic emails:
The email address users provide us for order processing, will only be used to send them information and updates related to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our Site.
How we protect your information?
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
- When Using Okpapa:
When you use okpapa.com.bd or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website. Additionally, any disclosures posted on the site or sent to you by email fulfill the legal obligation of communication made in writing.
- Account Usage and Responsibility:
If you wish to register your account with the okpapa.com.bd, you shall be required to create an account by registering with a valid Bangladeshi mobile number by filling in the details prescribed in the website or mobile app registration form. You will then receive a password or one-time PIN with which you can login to the website to place orders.
If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorized access to your account.
The Website may be inaccessible for such purposes as it may, at its sole discretion deem necessary, including but not limited to regular maintenance. However, under no circumstances will Okpapa be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Okpapa in this regard.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site.